About The Role:
Right across infrastructure, there’s a requirement to not
only maintain, but also renew and reimagine. Whatever stage you’re at in your
career; with us you’ll have an opportunity to grow and develop. Delivering
essential infrastructure services for life, while being safety first, and
client and customer centric in a friendly, fun and respectful environment
where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom
networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private
and mobile operators.
Private networks- We find the best technology, manage assets
and refresh systems. With 24/7 network operations, we keep things running
smoothly, while operating comprehensive network repair and maintenance to keep
everything in top shape.
Want to come and be a part of it?
What will you be doing?
We’re
growing and excited to offer a full-time, permanent opportunity as a Service
Management Specialist in our 24x7 Service Management Centre in St Ives,
Cambridgeshire.
Shift
pattern: 4 days on/off, 4 nights on/off, 12-hour shifts (7–7).
You’ll
support customers from issue receipt to resolution, allocate work, and assist
engineers to ensure timely updates and SLA compliance.
Key
tasks include monitoring systems, managing tickets in Field Service Lightning,
updating customers, prioritising faults, coordinating engineers and spares,
tracking tasks, completing maintenance, reporting, and arranging supplier
access.
You’ll
thrive in a fast-paced, collaborative environment where no two days are the
same.
What you’ll bring?
You have outstanding customer service skills and are a
reliable team player who ensures work is completed to a high standard. With a
positive attitude, you overcome challenges and build strong relationships with
customers and engineers. You're an excellent communicator, proactive
problem-solver, and thrive under pressure while meeting deadlines. Computer
literacy, including Excel and Outlook, is essential, and you're enthusiastic
about learning new systems, products, and processes.
What’s in it for you?
We offer a range of benefits designed to support your
life in and out of work, some of which include.
- Matched
or contributory pension scheme
- Online
GP service, 24 hours a day, 365 days a year
- Employee
assistance programme
- My
Rewards portal, access to 1000’s of retail discounts
- Life
assurance
- Cycle
to work, salary finance and give as you earn schemes
- Enhanced
maternity, paternity leave and adoption leave
- Reward
and recognition scheme
In addition, this role offers;
- Health
Care Cash Plan, giving you the ability to claim back medical expenses for
things like dental, eyecare and physiotherapy and much more!
- Discretionary
bonus scheme
- 25
days annual leave plus bank holidays
- Recommend
a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place
to work, attracting diverse and talented people, who join us and make a
difference. We’re one of the Top 100 UK companies actively supporting and
recruiting army veterans. Our ENABLE inclusion networks bring together people
who have a shared passion, to help create an environment where everyone
belongs.
Our values help to shape our culture and how we work
with one another. We recruit with these values in mind, to ensure your
aspirations, and ways of working, align with ours.
- We’re responsible and
go further for our people, clients, communities and the planet
- We’re open and
seek new and better ways of exceeding expectations
- We’re together and
as one team; the whole is greater than the sum of the parts
- We’re ambitious and
embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or
progressing through your career, our people benefit from industry recognised
programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be
closed before the stated closing date. Do apply as soon as possible to ensure
your application is considered.
For certain roles, successful candidates will be
subject to 3rd party background checks as part of the hiring process. Some
roles require drug and alcohol testing as part of induction and onboarding.
#MGROUPT INDSTA