Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Growth team. Our team supports the Regional MDs to secure large-scale capital delivery, repair & maintenance and metering programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What will you be doing?
As Account Director, you will lead the growth and development of strategic client relationships across the Water Division, driving account growth, increasing client share and identifying opportunities to introduce the wider capabilities of M Group. Working closely with Regional Managing Directors, the Strategic Director and Growth Team, you'll ensure priority accounts are strategically managed, growth opportunities are identified and progressed, and client relationships are strengthened at all levels.
Key responsibilities will include:
- Leading strategic account planning for priority water-sector clients and frameworks.
- Identifying, developing and progressing growth opportunities across existing accounts, including opportunities beyond core Water Division services.
- Building and maintaining executive-level relationships with key client stakeholders and acting as a trusted advisor.
- Driving cross-selling opportunities by connecting client needs with the wider capabilities of M Group.
- Owning CRM discipline, pipeline quality and opportunity forecasting to support commercial decision-making.
- Leading account-based capture planning and supporting qualification, positioning and win strategies for major opportunities.
- Monitoring market trends, AMP investment programmes, procurement pipelines and competitor activity to identify future growth opportunities.
- Contributing to the Water Division Customer Strategy through client insight, market intelligence and operational performance trends.
- Supporting bid strategy, proposal development and customer engagement activities to maximise win rates and long-term client value.
- Working collaboratively with operational, commercial and bid teams to ensure client development activity is aligned with delivery capability and business objectives.
What you’ll bring:
- Strong experience in client development, key account management, strategic accounts or business development within water, utilities, infrastructure or regulated services.
- Good understanding of the UK water sector, including AMP cycles, framework models, procurement routes, water company priorities and regulated delivery environments.
- Experience developing account plans, relationship maps, customer plans and opportunity pipelines.
- Strong CRM and pipeline management discipline.
- Ability to work effectively with Regional Managing Directors, operational teams, bid teams and commercial stakeholders.
- Ability to translate client insight, operational performance, procurement intelligence and wider M Group capability into practical growth actions.
- Commercial awareness, including understanding of revenue, margin, delivery risk, capacity and strategic fit.
- Experience contributing to bid strategy, bid writing, storyboarding, bid reviews or proposal material production.
- Strong communication, influencing and stakeholder management skills.
- Credibility with senior client, operational and internal stakeholders.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend – get rewarded for introducing people to us!
In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from or car allowance
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Company van and fuel card for business use
- Private health care – family cover
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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