Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Here at Telent we are currently seeking a highly skilled and motivated Operations Delivery Manager to join our Reactive Maintenance team looking after the Fire Systems across the TFL/LUL/NR London rail Network. You will be based in our Pirin Court/Canning Town Office 4 days a week. There will be some requirement to work the odd night shift.
What you’ll do:
The ideal candidate will be responsible for ensuring the smooth and efficient delivery of operations and services within the Asset Management Fire Systems area of the business. You will oversee operational processes, manage teams, and collaborate with other departments to ensure high-quality service and delivery standards are maintained. The Operations Delivery Manager plays a critical role in driving operational excellence and optimizing processes to achieve business objectives.
Who you are:
You will have previously held a similar position and be happy to manage and support a team of reactive maintenance engineers specifically within Fire Systems.
Key Requirements:
- Lead the day-to-day delivery of reactive maintenance services for fire alarm, detection and life safety systems, ensuring SLA and KPI performance is consistently achieved.
- Manage and coordinate a team of field-based Fire Systems Engineers, ensuring effective resource planning, utilisation and service coverage.
- Act as the senior escalation point for critical faults, service incidents and customer issues, driving prompt resolution and minimal system downtime.
- Oversee operational performance, monitoring response times, first-time fix rates, backlog management and customer satisfaction metrics.
- Build and maintain strong customer relationships, providing regular service reviews, performance updates and continuous improvement plans.
- Ensure all maintenance activities are carried out in compliance with fire safety regulations, industry standards and company health and safety procedures.
- Drive operational excellence through process improvements, root cause analysis and the implementation of best practice maintenance procedures.
- Manage operational risks, service failures and compliance issues, implementing corrective actions to protect contractual and business performance.
- Lead, coach and develop engineering and support teams, fostering a culture of accountability, safety and high performance.
- Produce regular management reports on service delivery, contractual performance, resource utilisation and operational improvement initiatives.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Car Allowance
- Private Healthcare
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed
Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group.
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