Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
M Group Services is hiring a Group Business Improvement Manager to support the COO in driving strategic development and performance improvement. The role involves leading projects, developing strategy, and turning business plans into action. The team works across divisions, bringing expertise in analysis, project management, change, and stakeholder engagement.
Want to come and be a part of it?
What will you be doing?
You will help keep the programme running smoothly by maintaining effective programme management and clear reporting routines, working hands‑on with projects as they explore, test, and roll out innovative new ways of working across M2. A key part of your role will be providing change support as new M2 processes, systems, and structures are introduced, offering constructive challenge and guidance to help project leaders and teams move faster, deliver real value, and minimise risks. You will contribute to the creation of strong business cases and actionable plans, with your practical change management expertise proving invaluable to Divisional Leads, Project Leads, and Divisional Owners. By spotting delivery risks early and escalating them to the programme leader and sponsor, you will ensure issues are addressed promptly, while also proposing practical solutions. Taking the lead on Shibumi usage, you will monitor progress across initiatives and the wider M2 programme, resolve issues for teams, and coach them to make the most of the system.
Skills & knowledge requirements.
- Strong experience in project management processes and concepts
- Proven background in change management, including functional change projects
- Skilled in problem solving and logical, analytical thinking
- Excellent project management and organisational ability
- Strong interpersonal, verbal and written communication skills
- Solid IT skills, including Microsoft Office and cloud systems
- Basic understanding of financial concepts (P&L, payback, IRR)
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company car (or allowance) and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care and health care cash plan for you
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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