Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
Want to come and be a part of it?
What will you be doing?
As a Technical Author, you’ll play a key role in unifying and modernising our Business Management Systems across five divisions. Working closely with the transformation team, you’ll review existing processes and documentation, then create and standardise content for a single Group-wide system.
Your day will involve collaborating with subject matter experts to turn complex technical details into clear, user-friendly documents. You’ll ensure all materials meet business and regulatory standards while maintaining version control and document history.
Once the new system is in place, you’ll manage regular reviews, updates, and ad-hoc documentation projects to keep the BMS accurate and effective. This role blends technical precision with clear communication to support operational excellence
What you’ll bring:
Skills & Experience
Essential:
- Proven experience as a Technical Author or Technical Writer in a complex, multi-disciplinary setting.
- Strong knowledge of business management systems, operational processes, and compliance requirements.
- Excellent writing skills with a sharp eye for detail, accuracy, and consistency.
- Able to work both independently and as part of a collaborative team.
- Skilled in using document management systems and version control tools.
- Awareness of, or experience in, change management and transformation projects.
Desirable:
- Qualification in Technical Communication, English, Business Administration, or a related subject.
- Background in infrastructure, engineering, or other regulated industries.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Private health care and health care cash plan for you
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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