Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.
Want to come and be a part of it?
What will you be doing?
An opportunity has been created for an Account Manager to join the Telecoms Division at M Group Ltd. The role is based within our Fixed Network business in the UK. The position sits within a team that supports a range of clients across the telecoms sector.
The work involves the management of existing client accounts. Strong relationships are expected to be built over time, and trust is expected to be maintained. Each client is given a clear point of contact, and their needs are understood and supported. Care is taken to ensure that the service they receive meets the standards they expect. Further opportunities for growth within those accounts are also explored as part of the role.
New business opportunities are also identified in areas outside our current client base. The wider team supports this, and shared goals shape the approach to new work. A calm and steady working style is helpful, as the role touches many parts of the business.
The work managed by the team includes the planning, design and build of next‑generation access networks. Civil network installation forms part of the service, along with the replacement and improvement of existing networks. Support is also given on cabling, jointing and splicing work. New connections and repairs are handled when required. Specialist support and network auditing also form part of the service. Fixed infrastructure build remains a key area across the division.
This role suits a person who enjoys building relationships and solving problems with care and patience. The environment is supportive, and the team works in a steady and collaborative way. Training is offered, and development is encouraged.
What you’ll bring;
You will bring a steady and thoughtful approach to understanding what we offer as a business. A clear picture of our services will grow over time, and this will help you to spot new chances that support our long‑term plans. Care will be taken to focus this work in the right places and on the right types of activity. Some bids will sit under your guidance and will progress through you as the bid manager. Support will also be given to other bid managers when needed. Bid documents and client presentations will be shaped with accuracy and care, and you will work with the wider team to make sure our case studies and client materials stay up to date. Input from the Marketing team will be used where helpful. Your insight into the market will be valued, and your ideas will support the growth of our future service offer. You may attend events and conferences where our business is represented, and a calm and confident presence will be important.
For our current clients, you will grow a clear understanding of how they work and what challenges sit in front of them. Their key contacts, structures and ways of operating will become familiar to you. You will act as their main point of contact, and your approach will reflect warmth, steadiness and trust. Strong relationships will be shaped over time, and care will be taken to understand how our business is viewed by each client. A close eye will remain on the scope of our contracts, and new areas for future work will be explored. You will help clients shape their thinking and their direction, and you will take early notice of new leads with support from the Commercial team. Together, you will make sure we approach the right opportunities at the right time.
You will work closely with our Commercial and Operational teams when changes arise in live contracts, making sure that our reputation is upheld throughout. Issues may appear in our work, and you will help the teams to manage these in a calm and steady way. Preventing escalation will always be a focus. You may also support our Managing Directors and Business Unit Leads by sharing the client view and helping to keep our internal teams connected with client needs. You will stay close to the wider Business Development and Account Management team to keep our client messaging consistent and clear.
To succeed in the role, you will bring experience from the telecoms sector or from another large national infrastructure environment. You will feel confident writing reports and preparing presentations for senior clients, and you will be comfortable using PowerPoint and the wider Microsoft Office suite. You will bring an understanding of commercial thinking and will feel at ease when supporting negotiations. You will be used to working with senior clients and will communicate with clarity and confidence. Strong emotional awareness will help you build rapport and understand how others may see a situation. Good levels of written and numerical understanding will support your work on scopes and bids. You will bring energy for business development and care for good customer service. A valid driving licence is needed, as some travel forms part of the role.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private health care and health care cash plan for you
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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