• Advertising End Date:
    Closing date: 21 May 2026
  • Eligible for referral
  • Location
    Clydach
  • Division
    Water
  • Advertised salary
    £33,500 per annum plus benefits
  • Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.   

    Where you'll be working?  

    We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.  We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.   

    This role will be within our clean water team safeguards the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day 

    Want to be a part of it?  

     What you'll be doing? 

    You'll play a critical in ensuring the smooth and efficient operation of company issued devices and applications used by field operatives.  

    You'll be responsible for managing and supporting all aspects of the device and app ecosystem, including onboarding and offboarding employees, ensuring compliance with all relevant policies and procedures, and providing technical support to end-user's. 

    You'll manage the lifecycle of all company-issued devices (e.g., iPads, tablets). 

    60% of this role will be based out in the field and will cover the West and North where you'll monitor and troubleshoot device and application performance issues. 

    You'll proactively identify and implement improvements to device and app functionality and user experience. 

    You'll provide training to field operatives on the use of company-issued devices and applications and act as a primary point of contact for all technical inquiries related to devices and applications. 

    You'll maintain an accurate and up-to-date inventory of all company-issued devices and reconcile device inventory with Welsh Water records whilst tracking and reporting on device damage and associated costs.  

    This is a 12 month Fixed Term Contract.

     

    What you’ll bring?

      • Confident supporting users with mobile and desktop applications

      • Ability to guide non-technical users through app installation and day-to-day usage 

      • Basic troubleshooting skills for common device and application issues 

      • Good general computer literacy and experience using standard business software 

      • Ability to travel to operational sites and provide face-to-face user support 

      • Experience providing user training or onboarding support is desirable 

      • Ability to identify issues requiring escalation to the IT Helpdesk 

      • Have you got experience in using all Microsoft packages? 

    • Do you hold a valid UK driving licence? 

    What’s in it for you? 

    We offer a range of benefits designed to support your life in and out of work, some of which include; 

    • Contributory pension scheme 

    • Online GP service, 24 hours a day, 365 days a year  

    • Employee assistance programme 

    • My Rewards portal, access to 1000’s of retail discounts 

    • Life assurance 

    • Cycle to work, salary finance and give as you earn schemes 

    • Enhanced maternity, paternity leave and adoption leave 

    • Reward and recognition scheme 

    • Recommend a friend – get rewarded for introducing people to us! 

    In addition, this role offers; 

    • 25 days annual leave plus bank holidays 

    • Discretionary bonus scheme 

    About us 

    We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting aveterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. 

    Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. 

    • We’re responsible and go further for our people, clients, communities and the planet 

    • We’re open and seek new and better ways of exceeding expectations 

    • We’re together and as one team; the whole is greater than the sum of the parts 

    • We’re ambitious and embrace opportunity, to lead essential infrastructure services for life 

    Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. 

    It’s an exceptional time to be a part of M Group. 

    Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. 

    For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. 

    #MGroupW 


  • .

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