Right across
infrastructure, there’s a requirement to not only maintain, but also renew and
reimagine. Whatever stage you’re at in your career; with us you’ll have an
opportunity to grow and develop. Delivering essential infrastructure services
for life, while being safety first, and client and customer centric in
a friendly, fun and respectful environment where you are encouraged to
thrive.
Where will
you be working?
At M Group
Telecom, we’re enabling and enhancing telecom networks, playing a lead role in
the delivery of our tech enabled future.
We deliver full
network cycle services for fixed, private and mobile operators.
Private networks- We find the best
technology, manage assets and refresh systems. With 24/7 network operations, we
keep things running smoothly, while operating comprehensive network repair and
maintenance to keep everything in top shape.
Want to come
and be a part of it?
What
will you be doing?
- Lead
a team of technical engineers in a 24x7x365 technical network and compute
environment providing supervision and management.
- Manage
fault ticket administration and jeopardy management to maintain SLAs.
- Produce
and analyse fault ticket performance reports to drive improvements.
- Host,
lead, and oversee technical bridges with customers to resolve faults,
including out-of-hours support.
- Facilitate
cross-team liaison, acting as primary point of contact.
- Oversee
engineer bookings, resource allocation, and scheduling.
- Supervise
email inbox management, ensuring efficient and professional responses.
- Direct
creation and deployment of Microsoft Forms for operational workflows.
- Conduct
and lead business continuity reviews and tests for operational resilience.
- Oversee
and support the AILS (Acceptance Into Live Service) process.
What you’ll
bring?
- Proven
engineering or operational team leadership experience – preferably in an
IT Operations environment.
- Strong
organisational and multitasking skills.
- Understanding
of fault ticketing systems and service operations.
- Advanced
Microsoft 365 proficiency, especially Outlook and Forms.
- Excellent
communicator—confident with cross-team and customer collaboration.
- Analytical
mindset with performance reporting experience.
- Experience
in business continuity/disaster recovery management (desirable).
- Calm
under pressure; adept at leading incident resolution in customer settings.
- ITIL
or service management framework experience (advantageous).
What’s in it for you?
We offer a range of benefits designed to support your life in and out of
work, some of which include.
·
Matched or contributory pension scheme
·
Online GP service, 24 hours a day, 365 days a
year
· Employee
assistance programme
·
My Rewards portal, access to 1000’s of retail
discounts
·
Life assurance
·
Cycle to work, salary finance and give as you
earn schemes
· Enhanced
maternity, paternity leave and adoption leave
·
Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the
ability to claim back medical expenses for things like dental, eyecare and
physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for
introducing people to us!
About us
We want to be an employer of choice and a great place to work,
attracting diverse and talented people, who join us and make a difference.
We’re one of the Top 100 UK companies actively supporting and recruiting army
veterans. Our ENABLE inclusion networks bring together people who have a shared
passion, to help create an environment where everyone belongs.
Our values help to shape our
culture and how we work with one another. We recruit with these values in mind,
to ensure your aspirations, and ways of working, align with ours.
· We’re responsible and go further for our
people, clients, communities and the planet
· We’re open and seek new and better ways of
exceeding expectations
· We’re together and as one team; the whole is
greater than the sum of the parts
· We’re ambitious and embrace opportunity, to
lead essential infrastructure services for life
Whether you’re a trainee,
apprentice or graduate, or progressing through your career, our people benefit
from industry recognised programmes, training and development.
It’s an exceptional time to be a
part of M Group.
Please note: Occasionally, job adverts
might be closed before the stated closing date. Do apply as soon as possible to
ensure your application is considered.
For certain roles, successful candidates will be
subject to 3rd party background checks as part of the hiring
process. Some roles require drug and alcohol testing as part of induction and
onboarding.
#MGROUPT INDREG #LI-AJ2