Right across
infrastructure, there’s a requirement to not only maintain, but also renew and
reimagine. Whatever stage you’re at in your career; with us you’ll have an
opportunity to grow and develop. Delivering essential infrastructure services
for life, while being safety first, and client and customer centric in
a friendly, fun and respectful environment where you are encouraged to
thrive.
Where will
you be working?
At M Group
Telecom, we’re enabling and enhancing telecom networks, playing a lead role in
the delivery of our tech enabled future.
We deliver full
network cycle services for fixed, private and mobile operators.
Private networks- We find the best
technology, manage assets and refresh systems. With 24/7 network operations, we
keep things running smoothly, while operating comprehensive network repair and
maintenance to keep everything in top shape.
Want to come
and be a part of it?
What
will you be doing?
- Resource Administration: Assist with engineer bookings, scheduling, and resource allocation, ensuring optimal deployment in line with business needs.
- Ticket Management: Support fault ticket administration, including logging, monitoring, updating status, highlighting jeopardy risks, and maintaining SLA performance.
- Inbox and Communications: Manage shared inboxes, ensuring emails are actioned promptly and professionally.
- Data and Reporting: Collate and update performance reports (ticket stats, response times, KPIs), providing summaries to the team manager.
- Workflow Support: Prepare Microsoft Forms and support workflow tools.
- Customer & Stakeholder Liaison: Act as first contact, triaging queries and escalating issues.
- Meeting Support: Prepare and attend technical bridges to capture actions.
- AILS Process: Support Acceptance Into Live Service documentation.
- Continuous Improvement: Identify bottlenecks and recommend improvements.
What you’ll
bring?
- Experience in scheduling or coordination support roles within telecoms, engineering, or environments.
- Familiar with ticketing and fault management systems (e.g. ServiceNow or Remedy).
- Strong Microsoft 365 knowledge, Outlook, Excel, and Forms.
- Organised, able to multitask.
- Clear communicator across engineers, customers, and management.
- Analytical, supporting performance and SLA reporting.
- Calm under pressure supporting live incidents.
- Flexible for out-of-hours and on-call.
- Desirable: telecoms/networking knowledge, ITIL awareness, business continuity or quality experience.
- Proactive, team-oriented, committed to service excellence.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of
work, some of which include.
·
Matched or contributory pension scheme
·
Online GP service, 24 hours a day, 365 days a
year
· Employee
assistance programme
·
My Rewards portal, access to 1000’s of retail
discounts
·
Life assurance
·
Cycle to work, salary finance and give as you
earn schemes
· Enhanced
maternity, paternity leave and adoption leave
·
Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the
ability to claim back medical expenses for things like dental, eyecare and
physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for
introducing people to us!
About us
We want to be an employer of choice and a great place to work,
attracting diverse and talented people, who join us and make a difference.
We’re one of the Top 100 UK companies actively supporting and recruiting army
veterans. Our ENABLE inclusion networks bring together people who have a shared
passion, to help create an environment where everyone belongs.
Our values help to shape our
culture and how we work with one another. We recruit with these values in mind,
to ensure your aspirations, and ways of working, align with ours.
· We’re responsible and go further for our
people, clients, communities and the planet
· We’re open and seek new and better ways of
exceeding expectations
· We’re together and as one team; the whole is
greater than the sum of the parts
· We’re ambitious and embrace opportunity, to
lead essential infrastructure services for life
Whether you’re a trainee,
apprentice or graduate, or progressing through your career, our people benefit
from industry recognised programmes, training and development.
It’s an exceptional time to be a
part of M Group.
Please note: Occasionally, job adverts
might be closed before the stated closing date. Do apply as soon as possible to
ensure your application is considered.
For certain roles, successful candidates will be
subject to 3rd party background checks as part of the hiring
process. Some roles require drug and alcohol testing as part of induction and
onboarding.
#MGROUPT INDREG