Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
Want to come and be a part of it?
What will you be doing?
A Senior Product Analyst is required to support the stability, performance and continuous improvement of Oracle ERP platforms across the wider M Group.
This role will focus on Oracle E-Business Suite R12 and Oracle Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience.
Close collaboration will take place with Product Owners, Business Analysts and third-party providers.
Key Responsibilities
Advanced application support will be delivered across the ERP estate.
Responsibilities will include:
- 3rd line support provided in line with ITIL processes and best practice
- Business requirements translated into clear technical specifications
- System enhancements planned, tested and implemented with minimal disruption
- Oracle ERP configuration, data setup and migration overseen
- Incidents and service requests managed through ITSM tools
- Application issues diagnosed, resolved and root causes identified
- Third-party suppliers managed to meet SLAs and quality standards
- Technical documentation maintained and kept up to date
- Knowledge bases developed to support ongoing service delivery
- GDPR-compliant data management maintained at all times
- Input provided into product roadmap and future system enhancements
What you’ll bring
Candidates will demonstrate strong experience across Oracle ERP environments and application support.
Essential experience:
Around 5 years’ experience with Oracle E-Business Suite R12
Functional knowledge including:
Finance
- Supply Chain (Inventory, Order Management)
- Project Costing and Billing
- iProcurement and Purchasing
- Time and Labour
- Warehouse Management (including Mobile Web Applications)
- Experience working with Oracle Fusion Cloud applications
- Experience within a service-led, SLA-driven environment
- Strong problem solving and analytical capability
- Experience working with ITIL processes and application lifecycle management
Key skills:
- Clear and confident communication at all levels
- Ability to present complex information in a simple way
- Strong stakeholder management and relationship building
- Well organised, proactive and detail focused approach
- Ability to work collaboratively within a team environment
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company car (or allowance) and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care and health care cash plan for you (and your family)
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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