Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Our Telent Technology Services business delivers mission-critical communications, digital and technology solutions that support some of the UK's most essential organisations. As we continue to grow, we're looking for an experienced, Remedy Application Specialist to join our team in Warwick - Hybrid, a day or two a month in Warwick or customer sites supporting the delivery and ongoing development of business-critical applications for a high-profile public sector customer.
This is an exciting opportunity to work with innovative technologies, collaborate with talented colleagues and make a real impact on services that help keep the UK running.
What you will do:
- Working with stakeholders to translate business requirements into technical specifications and application solutions.
- Producing technical documentation, including system designs, architecture documentation and configuration specifications.
- Supporting application selection, procurement and implementation activities.
- Managing third-party suppliers, ensuring technical compliance, integration and successful delivery.
- Taking end-to-end ownership of application design, configuration, deployment and transition into operational support.
- Configuring applications and databases to meet customer requirements.
- Planning and managing unit, system and integration testing.
- Supporting applications, reports and system interfaces, resolving technical issues and ensuring optimal performance.
- Liaising with software vendors to coordinate software updates, patches and product improvements.
- Monitoring application performance and identifying opportunities for optimisation.
- Producing and maintaining technical documentation, user guides and training materials.
- Delivering application training and technical guidance to end users where required.
- Providing out-of-hours support for critical application issues on a rota or as required.
Who you are:
You'll be an experienced Remedy Application Specialist with a passion for delivering reliable, high-quality application services within a customer-focused environment. You'll enjoy solving technical challenges, collaborating with multiple stakeholders and continuously improving the applications you support as well as managing a team of application specialists.
Key Requirements:
Essential
- Expert in BMC Remedy or (BMC Helix) - Including Design, Implementation and Support.
- Management of application specialists
- Experience within mobile field applications
- Experience delivering successful application projects within a customer-facing environment.
- Experience implementing and supporting applications in one or more of the following areas:
- Business applications (including document management, collaboration and reporting)
- Service Management
- Network Management
- Experience producing clear, accurate technical specifications and documentation.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- A proactive approach to learning new technologies and maintaining current technical knowledge.
What we Offer
At Telent, we know that our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your career, wellbeing and work-life balance.
Our benefits include:
- 34 days' holiday, including public holidays, with the option to buy or sell up to five additional days each year.
- Company Car Allowance.
- Company pension scheme.
- Family-friendly policies.
- Employee-funded car leasing scheme.
- Occupational health support.
- Ongoing learning and development opportunities.
- Career progression within one of the UK's leading technology and network services organisations.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed
Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group.
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