Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our Private networks.We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
You'll have responsibilities that will involve routing design, validation, and circuit writing of SDH/PDH telecommunication services on our major clients' Optical Transmission Network. These services typically range from 64Kb to 2Mb, including Ethernet over SDH, adhering to intricate routing specifications.
Working closely within a team led by a highly motivating manager, the focus will be on your potential and professional growth. Your tasks will include providing 2nd and 3rd line network engineering support at customer locations, ensuring timely communication with specialist engineers and customer personnel and managing complex incidents related to both technology and solutions. It is essential to uphold SLAs, adhere to contract governance, and prioritise site health and safety requirements.
What you’ll bring
- We’ll need you to have extensive experience in an operational environment, preferably in a ‘complex technology delivery’ role.
- You’ll have detailed technical knowledge of network transmission (Ericsson OMS; ABB Fox)
- You’ll have experience with a working knowledge of Network Monitoring Centre ( NMC) / Network Monitoring Systems (NMS) · Experience in a Control Centre working environment
- You’ll have transmission understanding (SDH/PDH, MPLS, DWDM)
- You’ll have customer facing experience and be an excellent communicator
- We’ll need you to Conduct root cause analysis for major incidents and escalated faults.
- Contribute to a set of metrics covering SLAs, MTTR, DOT performance, MTBF, fault volumes, service reliability, and performance.
- You’ll be a part of a team to maintain an on-call presence on a rotational basis.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
- Standby/ Overtime
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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