Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team, you’ll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers.
As a Planning Manager within our Operational Support Team, you will play a key role in driving productivity efficiency within the field operation in line with the Company’s strategic objectives. You will liaise with and manage all key stakeholders with critical input to the design and implementation of annual and monthly planning models. An ability to adapt and embrace change is essential to the successful delivery within this role. You will be responsible for planning the resource levels across our metering installation business. Operating within a fast paced Contact Centre environment you will create a culture of high engagement and improve overall business performance.
Want to come and be a part of it?
What will you be doing?
- Overall management of the Rota and Capacity teams driving performance through the use of Key Performance Indicators.
- Ownership of business-wide Holiday and Attendance.
- Working closely with the Recruitment Team to ensure adequate resourcing.
- Analytical decision-making on any escalations.
- Liaise with the on-boarding and training team.
- Work in collaboration with field management.
- Creation and ownership of all commercial planning models for individual clients and the wider business networks.
- Responsibility for all resource planning for a medium-sized field force (500+).
- Work closely with key stakeholders internally and externally to ensure forecast accuracy and on-target delivery against plan.
What you’ll bring
- Previous management experience in a contact centre environment.
- Capacity Management across complex booking and scheduling systems.
- Client/Customer facing experience – ability to deliver messages to multiple clients in a timely and professional manner.
- Experience working with a field-based Operational team.
- Utilities sector experience is desirable.
- Demonstrable experience and understanding of people management processes and procedures.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- 25 days plus bank holidays
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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