Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
Want to come and be a part of it?
What will you be doing?
To ensure the smooth and efficient running of a region containing up to 40 metering technicians. Each day you will monitor your meter technicians work schedule, with the aim of ensuring that each customer appointment is attended within the allotted timescale. Spotting any customer appointments that are at risk of missing the allotted timescale. Duties &
Responsibilities:
• Monitoring your meter technicians and their customer appointments throughout the working day
• Managing jeopardy for all metering appointments within your region
• Ensure all meter technicians that are due to work are signed on at their allocated shift start time – if they are not, you are responsible for contacting them. If they do not answer or advise that they will not be in work, you need to report to your Jeopardy Team Leader
• The role requires logical thinking to potentially problematic situations
• Forming good relationships with your metering technicians and peers
• Ensure all the meter technician’s appointments have been returned each day from their Hand-Held Unit (HHU)
• Managing appointments that arrive on the day as a priority
• If a meter technician has a failure of their HHU the Jeopardy Manager is responsible for capturing the outcomes of their days work and updating the scheduling system accordingly
• Any unplanned meter technician absences will potentially generate additional customer appointments. The Jeopardy Manager is responsible for redistributing these appointments. If the Jeopardy Manager is unable to redistribute the appointments, they need to escalate to the Jeopardy Team Leader Role Profile
• Handling inbound / outbound phone calls
• To perform any other task commensurate with the role.
What you’ll bring
• Previous experience in scheduling
• Maths and English grade C or above
• Good computer ability
• Various computer systems knowledge
• Excellent all round organisational skills
• Able communicator
• Team player and relationship builder
• Clear and analytical decision maker
• Excellent foresight and ability to plan ahead
• Customer focus – build sound relationships with other senior leaders in partnership
• Committed to continuous improvement
• Stable and consistent, always operating with integrity
• Proactive
• Reliable
• Innovative and can regularly ‘think outside the box’
• Excellent and creative problem-solving skills
• Inspires positive change
Development in role:
• Strong geographic knowledge
• Knowledge of metering processes
• Knowledge of customer segmentation and regional difference
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
In addition, this role offers;
• Recommend a friend – get rewarded for introducing people to us!
• 25 days plus bank holiday
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.