Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where you’ll be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What you'll be doing?
You'll report directly to the Customer Service Manager and support Project Teams while working with the Client Customer Teams. You'll be responsible for ensuring that our customers experience is a positive one and that all customers are treated in a professional and considerate way ensuring minimal impact.
You'll be managing your own workload so must be highly organised with great communication skills.
You'll be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone. A full clean driving licence is essential for this role due to the locations of the sites.
You’ll be building strong working relationships with the Client Customer Team and Delivery Teams, ensuring customer and stakeholder communications are delivered effectively. Alongside this, you’ll manage key administrative responsibilities such as compiling customer letters, producing newsletters, and maintaining up‑to‑date impact assessments and communication plans. You’ll also develop a solid understanding of C‑MeX and D‑MeX, recognising how your role contributes to overall performance.
You’ll be actively involved in team and project meetings, supporting onsite customer training, and attending customer drop‑in sessions and community events with the Delivery Team and client. A key part of your role will be engaging proactively with customers and communities to minimise disruption and leave a positive, lasting legacy. You’ll take ownership of customer issues, managing them through to full resolution while ensuring communication remains clear and consistent.
You’ll also be responsible for preparing and distributing daily, weekly and monthly reports, completing training as required, and participating in an Out‑of‑Hours rota as a point of contact for emergencies. Through all of this, you’ll play a vital role in ensuring customers feel informed, supported and valued throughout every stage of the project.
- Do you have strong customer liaison skills?
- Have you got the ability to stay highly organised and prioritise your workload and building rapport both over the phone and in person?
- Do you have excellent communication skills?
- Have you got good IT skills, particularly in MS Word and Excel?
- Do you have STEM Ambassador experience? This is desirable.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend – get rewarded for introducing people to us!
In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private Healthcare - single cover
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectation
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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